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Moderator Guidelines

We are here to answer any question you may have.

Moderator Guidelines

Every comment is valued for its content. This discussion forum allows everyone to have a say and it brings out many different ideas and viewpoints.

A single comment may have as much influence as 100 comments if the idea is a good one.

In order to play a positive part in the discussion and to give your views maximum impact, we encourage you to follow the etiquette guide below.

Engage in Good Faith

Healthy communities are those where participants engage in good faith, and with an assumption of good faith for their co-collaborators. It’s not appropriate to attack your own users. Communities are active, in relation to their size and purpose, and where they are not, they are open to ideas and leadership that may make them more active.

Management of your own Community

Moderators are important to the Prodavad ecosystem. In order to have some consistency:

Community Descriptions:

Please describe what your community is so that all users can find what they are looking for on the site.

Clear, Concise, and Consistent Guidelines:

Healthy communities have agreed upon clear, concise, and consistent guidelines for participation. These guidelines are flexible enough to allow for some deviation and are updated when needed. Secret Guidelines aren’t fair to your users—transparency is important to the platform.

Stable and Active Teams of Moderators:

Healthy communities have moderators who are around to answer questions of their community and engage with the admins.

Association to a Brand:

We love that so many of you want to talk about brands and provide a forum for discussion. Remember to always flag your community as “unofficial” and be clear in your community description that you don’t actually represent that brand.

 Use of Email:

Please provide an email address for us to contact you. While not always needed, certain security tools may require the use of an email address so that we can contact you and verify who you are as a moderator of your community.

Appeals:

Healthy communities allow for appropriate discussion (and appeal) of moderator actions. Appeals to your actions should be taken seriously. Moderator responses to appeals by their users should be consistent, germane to the issue raised and work through education, not punishment.

Remember the Content Policy

You are obligated to comply with our Content Policy.

Management of Multiple Communities

We know the management of multiple communities can be difficult, but we expect you to manage communities as isolated communities and not use a breach of one set of community rules to ban a user from another community. In addition, camping or sitting in communities for long periods of time for the sake of holding onto them is prohibited.

Etiquette

  1. It’s a good idea to read through the information on the site and the other participant’s comments before getting involved in the discussion yourself.
  2. Always respect the views of other participants even if they don’t agree with you.
  3. Be constructive. It’s okay to disagree with other forum participants, in fact, we encourage debate, just keep the dialogue positive.
  4. Always keep things civil. We recognize that this can be difficult sometimes, especially when you are passionate about an issue, but it is important to keep the discussion focused on the issues rather than letting it deteriorate into personal insults.
  5. Once you’ve left your comment keep an eye on the forum to see what other people have to say.
  6. If you feel that someone has insulted you, report their comment to the moderator. Don’t perpetuate the dispute. The moderator will take a look at the offending comment and decide whether it should be removed.
  7. Stay on topic. These forums have been created for a specific purpose. Please stay within the boundaries of the subject matter.
  8. Turn off the “CAPS LOCK”. Writing in ALL CAPS is the equivalent of SHOUTING and can cause offence.
  9. Choose one discussion topic under which you would like to post each of your unique comments. Don’t cut and paste the same comment into lots of different discussion topics. These will be considered duplicates and may be removed.
  10. Don’t be a “troll”. Trolls intentionally incite annoyance or offence. They do not participate constructively in the discussion and do not add any value to the debate.
  11. Don’t bully, harass or threaten other participants. If another participant proffers an opinion that you don’t agree with, you have no right to demand that they support their position with a detailed argument. They do not have to respond to your questions. It is up to each individual to participate in the forum as much or as little as they wish.
  12. Please respect the moderators. Their job is to keep the forum safe and constructive so that everybody gets to have his or her fair say.
  13. Try to avoid using acronyms or text talk. By sticking to plain English more people will understand the points you are trying to make.

Moderation Rules

This site is subject to the following moderation rules:

  1. Never post personal information about another forum participant. This Includes identifying any individual by their real name if they have not already done so or provided personal contact information.
  2. Never identify a staff member of the consulting organisation by name.
  3. Don’t defame anyone or any organisation. A comment is defamatory if it lowers or harms the reputation of a person or organisation. If you wish to accuse someone of committing a crime or being an idiot this is not the place to do it.
  4. Don’t post anything that could be considered intolerant of a person’s race, culture, appearance, gender, or age.
  5. Don’t be obscene and don’t use foul language. Lots of people from different backgrounds participate in these forums. We want them to be able to continue to do so from home, work, school, university or wherever they may be. Disguising swear words by deliberately misspelling them doesn’t make them any less offensive.
  6. Don’t personally insult or harass other participants. Always focus on the logic of the argument rather than the individuals involved in the argument. Users are entitled to choose not to enter into a debate with you.
  7. Don’t post or link to any inappropriate, pornographic, offensive or illegal material. Inappropriate content is anything that may offend or is not relevant to the discussion.
  8. Don’t post any advertisements, however much you believe in the service or product.
  9. Don’t complain about the moderation on the site, you can always direct an email to us if you are unhappy at [email protected].

Sanctions

Breaches of the moderation rules will be dealt with as follows:

  1. Removal of comment– any comment that, in the view of the moderator, breaches the rules will be removed.
  2. Temporary Suspension– a participant who repeatedly and flagrantly flouts the moderation rules may be suspended from access to the site for the period of up to three days or determined by the moderators. The period will reflect both the severity and consistency of the breach.
  3. Permanent Blocking– a participant who continues to violate the moderation rules following reinstatement after a period of suspension may have their access to the site permanently blocked.
  4. Automatic Blocking– a participant who posts or links to inappropriate, pornographic, offensive or illegal material will be immediately blocked from the site.

Respect the Platform

Prodavad may, at its discretion, intervene to take control of a community when it believes it is in the best interest of the community or the website. This should happen rarely (e.g., a top moderator abandons a thriving community), but when it does, our goal is to keep the platform alive and vibrant, as well as to ensure your community can reach people interested in that community. Finally, when the admins contact you, we ask that you respond within a reasonable amount of time.

Where moderators consistently are in violation of these guidelines, Prodavad may step in with actions to heal the issues – sometimes pure education of the moderator will do, but these actions could potentially include dropping you down the moderator list, removing moderator status, prevention of future moderation rights, as well as account deletion. We hope permanent actions will never become necessary.

 

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