Return & Refund Policy

Prodavad offers a 3-day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get a resolution

Return Instructions

STEP 1:

Send a Complaint

Also include pictures of the product that was delivered to moc.d1660647719avado1660647719rp@tc1660647719atnoc1660647719 as a means of evidence.

STEP 2:

Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3:

Track Return Status

We will send you a return waybill number, this will enable you to track the status of your return.

STEP 4:

Get Resolution

Upon our confirmation of the receipt of the item by the Seller, Prodavad will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Prodavad.

Items not eligible for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Items with obvious signs of use
  • CDs, Software, video games, or any packaged item that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Frequently Asked Questions (FAQs)

How do I request to return an item?

Please send an email to moc.d1660647719avado1660647719rp@tc1660647719atnoc1660647719. You can also chat with us on Whatsapp (+2347088675462) or Live Chat on the webpage.

How do I return an item?

After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned at the closest prodavad store.

Can my warranty be voided?

Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated with the manufacturer.

I initiated a return but have not gotten a response and it’s over 48 hours, what do I do?

Please contact us

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.

How do I track my return status?

We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.

Once my package is returned, how long will it take to be refunded?

Depending on the complaint, a refund would be made to your prodavad wallet or personal account immediately after the return is confirmed or a refund will be made after the claim on defect is validated

Can I return my item after the stated returns timeline?

You will not be able to return after 3 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.

Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot validate your reason for returning them. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store for you to pick up

How long do I have to request a return?

You can request a return within 3 days for all eligible items if:

  • You receive a wrong, damaged, defective, product standard/quality or incomplete item.
  • You change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewellery.

Note that for the changed mind, the return has to be authorized by the seller

When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Need help?

Contact us at moc.d1660647719avado1660647719rp@tc1660647719atnoc1660647719 for questions related to refunds and returns.